TravelSafe Plans

More About Trip Cancellation

When must I cancel my trip?
Trip cancellation is effective until the scheduled departure date and time of your trip. If you are unable to continue your trip for a covered reason, but travel has begun, you may qualify for trip interruption.

How much can I get reimbursed for airline-imposed fees for rebanking my frequent flyer miles?
You can receive up to $150 for the cost of airline-imposed fees for rebanking frequent flyer miles. Your trip must be cancelled for a covered reason as outlined in your plan.

More About Trip Interruption

What can trip interruption reimburse?
Unused, non-refundable land or water travel arrangements plus the additional transportation cost paid.

What is trip interruption?
For covered reasons outlined in your plan, you may need to interrupt your trip. Additional transportation costs can be reimbursed if such expenses are incurred for you to join your trip if you must depart after your scheduled departure date or travel via alternate travel arrangements by the most direct route possible to reach your trip destination. Additional transportation cost can also reimburse expenses incurred to rejoin your trip or transport you to your originally scheduled return destination, if you must interrupt your trip after departure, each by the most direct route possible.

More About Missed Connection

How long must the missed connection be?
You must miss your cruise or tour departure because your arrival at your trip destination is delayed for 3 or more hours due to a covered reason.

More About Trip Delay

How long must travel be delayed?
You must be delayed for 6 hours or more while en route to or from, or during Your Trip for a covered reason.

How do I qualify for Kennel Fee reimbursement if I cannot pick my pet up on time?
Travel is delayed for a covered reason, and you are not able to pick your cat or dog up on the day previously agreed upon with the kennel. Cat or dog must have been boarded for the duration of your trip. Available for the Classic plan only.

More About Cancel For Any Reason

When must I buy my plan to be eligible for Cancel For Any Reason?
Within 21 days of the date your initial trip deposit or payment is received for your trip; and no less than two days before your trip departure date.

When must I cancel my trip?
Two or more days before your scheduled departure date.

Do I still have the Trip Cancellation benefit in my plan if I buy Cancel for Any Reason?
Yes! We will always check to see if you are cancelling your trip for a covered reason under the Trip Cancellation benefit first! That way you are eligible to receive more than 75% of your nonrefundable, prepaid trip costs back.

More About the Waiver of the Pre-Existing Medical Condition Exclusion

When must I buy my plan to be eligible for the Waiver of the Pre-Existing Conditions?
The exclusion for Pre-Existing Conditions will be waived if your payment or deposit for your plan is received within 21 days of the date your initial payment or deposit for your trip is received. You must not be disabled from travel at the time of purchase.

What is the Pre-Existing Conditions Exclusion Look Back Period?
From the effective date of your coverage, we look back 60 days for any pre-existing medical conditions.

What is considered a pre-existing medical condition?
“Pre-Existing Condition” means an illness, disease, or other condition during the 60 day period immediately prior to the date the insured’s coverage is effective for which the insured or the insured’s Traveling Companion, Business Partner or Family Member scheduled or booked to travel with the insured:
(1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or (2) took or received a prescription for drugs or medicine.
Item #2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under the Plan.

More About Accident & Sickness Medical Expense

What if I was intoxicated at the time of my Accident or Illness?
Benefits are not payable for any loss due to, arising or resulting from being intoxicated or under the influence of any controlled substance unless as administered or prescribed by a Legally Qualified Physician.

If I am injured on my trip, will my TravelSafe plan cover follow-up care after my scheduled return date?
Expenses incurred after your trip are not covered, even if the injury or illness occurred during your trip.

What do I do if the hospital requests advance payment?
Advance payment will be made to a Hospital, up to the Maximum Benefit Amount, if needed to secure your admission to a hospital, because of a covered accidental injury or covered sickness. The authorized travel assistance company will coordinate advance payment to the hospital.

More About Emergency Medical Evacuation

Will a pre-existing medical condition disqualify me from emergency medical evacuation?
The Pre-Existing Condition Limitation does not apply to the Emergency Medical Evacuation or Return of Remains coverage.

Who decides if Emergency Medical Evacuation is necessary?
Together, the local attending Legally Qualified Physician and authorized travel assistance company will determine if an Emergency Medical Evacuation is necessary.

Where will I be transported to if I am in need of an Emergency Medical Evacuation?
The closest hospital or medical facility capable of providing treatment.

More About Medical Repatriation

Can I choose the hospital where I will be transported?
You may choose to be transported to a Hospital in any city in the United States of America. However, the maximum amount payable is limited to the cost of transportation to your primary place of residence.

What if a physician is sent to me while hospitalized?
If the local attending Legally Qualified Physician and the authorized travel assistance company cannot adequately assess your need for medical evacuation or transportation, your plan may cover expenses incurred for a physician to be dispatched to you to make the assessment. Benefits will be paid for the travel expenses incurred and medical services provided by this physician.

More About Return of Remains

Will someone help my family or loved one arrange my return of remains?
Seven Corners provides 24 Hour Worldwide Assistance, a non-insurance service included in this plan. They will help arrange the return of remains if necessary.

Will a pre-existing medical condition disqualify me from emergency medical evacuation?
The Pre-Existing Condition Limitation does not apply to the Emergency Medical Evacuation or Return of Remains coverage.

Who does my family or loved ones contact to file a claim for Return of Remains?
All claims should be presented to the Claim Administrator for TravelSafe Insurance. For more information visit our File a Claim

How will my family or loved ones know that I have coverage for Return of Remains?
Prior to departure, you should notify a family member or loved one of your coverage. You can do this by providing them with a copy of your Receipt of Purchase and Plan Confirmation.

***Emergency Medical Evacuations and Medical Repatriations must be authorized by the local attending Legally Qualified Physician and the authorized travel assistance company.

More About Non-Medical Emergency Evacuation

Where will I be evacuated if I need a non-medical emergency evacuation?
You will be transported to the nearest place of safety, or to your primary place of residence. Arrangements must be made by TravelSafe’s emergency assistance provider, Seven Corners.

When must my non-medical emergency evacuation occur?
Within 14 days of any covered event.

Under what circumstances would a non-medical emergency evacuation be eligible for coverage?
A formal recommendation in the form of a travel advisory or travel warning from the U.S. State Department has been issued, and the reason that causes the travel advisory or warning to be issued is covered by the plan.

More About 24 Hour Accidental Death & Dismemberment

What is the Principal Sum?
The Principal Sum is the maximum benefit amount shown in your plan.

More About Optional Air Flight Only Accidental Death & Dismemberment

What is the Principal Sum?
The Principal Sum is the maximum benefit amount shown in your plan.

More About Baggage & Personal Effects

Is there a per article limit?
Yes. The maximum benefit amount per article is $300.

Do I need to file an official report for lost, damaged, or stolen baggage?
Yes. Promptly notify one of the following, in writing: police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any common carrier or bailee who has custody of your property at the time of loss.

If my property is lost, damaged or stolen, what should I do?
First take all reasonable steps to protect, save or recover the property. Save documentation or records that may be needed to file a claim and send proof of loss as soon as possible.

More About Baggage Delay

Can I be reimbursed to expedite my lost baggage after I have arrived home?
Unfortunately not. This coverage ends upon your arrival to your return destination of your trip.

More About Optional Extended Personal Property Pac

Is there a deductible?
Yes. There is a $100 deductible per occurrence. The Deductible does not apply to Sports Equipment Rental.

Is there a maximum benefit amount?
Yes. The maximum benefit amount is $1,000.

Amendments to Baggage and Personal Effects coverage:
This optional coverage removes Baggage and Personal Effects exclusions for loss, theft or damage to professional or occupational equipment or property, whether or not electronic business equipment, telephones (including cell phones) or PDA devices, and computer hardware or software.

More About Optional Rental Car Damage

What kinds of vehicles are covered?
Any rental car that is in your possession but is not considered an exotic car as defined in your plan.

More About 24 Hour Worldwide Assistance Services

Can I be reimbursed to expedite my lost baggage after I have arrived home?
Unfortunately not. This coverage ends upon your arrival to your return destination of your trip.